Privacy policy

Overview

This Privacy Policy explains how Simga Fresh Foods Pvt. Ltd., operating under the brand name Nourya, collects, uses, shares, stores, and protects your personal information when you visit our website, create an account, place an order, or contact our support team.

Information we collect

We may collect personal information such as your name, phone number, email address, billing address, shipping address, and any other details you provide. We may also collect order information, technical information such as device and browser data, and communication information such as messages, complaints, feedback, and support requests.

How we use information

We use this information to process and fulfil orders, deliver products, verify payments, prevent fraud, handle returns and complaints, provide customer support, improve our website and services, send order-related updates, and comply with legal, tax, accounting, food safety, and regulatory obligations.

Consent and communication

By sharing your contact details, you consent to receive transactional communications related to your order and account. If you opt in to marketing communications, we may also send offers, launch updates, and brand announcements. You may opt out of marketing messages at any time.

Cookies and analytics

Our website may use cookies and similar technologies to improve site functionality, remember user preferences, understand browsing behaviour, and measure website performance. You can manage or disable cookies through your browser settings, though some features may not work properly if certain cookies are disabled.

Sharing of information

We do not sell your personal information. We may share your information only with trusted third parties where necessary for business operations, including payment gateway providers, logistics partners, technology and hosting providers, professional advisors, and government or regulatory authorities where required by law.

Payment security

We do not intentionally store your full card details. Payment-related information is handled through third-party payment gateways and platform security measures.

Data retention

We retain personal and transaction information only as long as necessary to fulfil the purposes described in this Policy, unless a longer period is required by law or for dispute handling, fraud prevention, accounting, or compliance.

Your rights

Subject to applicable law, you may have rights to access, correct, delete, or withdraw consent for certain personal information and to raise a grievance about how your data is handled.

Children’s privacy

Our website is not intended for children to independently place orders or create accounts. We take reasonable technical and organizational measures to protect your information, but no internet-based system can be guaranteed to be completely secure.

External links and third parties

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties, and we recommend that you review their privacy policies separately.

Contact reference

If you have any questions, complaints, or requests regarding this Privacy Policy or your personal data, please refer to the Contact Information section.

Policy updates

We may update this Privacy Policy from time to time to reflect changes in our website, legal obligations, data practices, or service providers. The updated version will be posted on the website with the revised effective date.